What you're doing, what leads to the problem.Ĥ. If none of the steps mentioned above help, contact our customer support and describe the issue in detail:Ģ. Make sure your device meets the minimum system requirements for proper gaming. Check for available software updates for your device □Ħ. Check for available game updates in the store you downloaded the game from.ĥ. Don't worry: if your device is connected to the internet, you won't lose your progress!Ĥ. It's quite possible that we've already spotted the problem and doing our best to fix it □ģ. Tap Auto update apps and select your desired setting.We're so sorry that the game is not working as you expected □ If you're having problems, try some of these steps:ġ. You can also change your device settings to automatically download updates for the apps you have installed:Ĥ. Tap the Menu icon in the top left corner (the three horizontal lines). Find the game in the list and tap Update.Ģ. Tap the ME icon in the lower right corner.Ĥ. Tap the menu icon in the bottom part of the screen, and then App Updates (or My Apps).ģ. Updates will only start downloading when your device has a Wi-Fi connection.Ģ. Updates will be downloaded via both Wi-Fi and your mobile network. Tap the Menu icon in the top left corner. You can also adjust your device settings to automatically download updates for the apps you have installed:Ģ. If you have problems with the update, please follow the instructions from this article. Find the game name in the list and tap it. Tap the Menu icon in the top left corner, and then My applications and games.ģ. Open the Play Store app on your device.Ģ. You may need to reinstall the game to get the latest available version □ġ. It will become available to you very soon! □ New versions of the game are released on different platforms with small delays (sometimes up to several days) ⏰ That happens due to a difference in the procedures for checking the update on different platforms. If you still don't have access to the update, don't worry.
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